The maintenance of a desired level of quality in a service or product, especially by means of attention to every stage of the process of delivery or production.
Is all those planned and systematic actions necessary to provide adequate confidence that an entity will fulfill requirements for quality.
Quality assurance is a process based approach whose prime objective is to prevent defects in deliverables in the planning process itself to avoid the rework, which costs a lot.
Quality assurance is a proactive process, and it starts at the very beginning of the project to understand the product’s stated and non-stated requirements and expectations, and then develop the plan to meet these requirements and expectations
Quality assurance is a range of activities (including review, evaluation, surveillance, appraisal and monitoring) which collectively comprise the intelligence gathering arm of quality assurance.
These are:- Quality consists of doing those things necessary to meet & exceed the needs & expectations of those we serve & doing those right things right every time .
Review is the process of critical reflection used by clinicians wishing to assess their own (or their peers) performance
Audit is the activity of review when conducted on a continuous and routine basis.
Evaluation is one-off assessment of the impact of a service on indices of health
Surveillance is routinely repeated evaluation
Appraisal is ad hoc data collection and analysis by management in relation to health care delivery
Monitoring is ongoing appraisal